Shipping Information For Silk B2B
Thank you for your business. At Esilkord, we are committed to delivering your precious silk products safely and efficiently. This page outlines all the essential details about our shipping methods, timelines, and policies.
Global Reach
Shipping to over 150 countries.
Flexible Options
Air, Sea, and Express freight.
Dedicated Support
One-on-one service
Our Shipping Methods
Courier Service (DHL, FedEx, UPS)
Ideal for samples, urgent orders, and smaller quantities. Get your products delivered in days with full door-to-door tracking and customs clearance support.
Fastest Option | Door-to-Door | Real-Time Tracking | Best for under 100kg
Air Freight
A cost-effective balance between speed and price for larger orders. We handle airport-to-airport logistics, and you or your agent can arrange the final pickup from the destination airport.
Cost-Effective for Bulk | Faster than Sea | Airport-to-Airport | Best for 100kg+
Sea Freight (FCL & LCL)
The most economical choice for high-volume orders and full container loads (FCL). We ensure professional packing and documentation for smooth port-to-port shipping.
Most Economical | Ideal for Large Volumes | Port-to-Port | FCL/LCL Options
Rail Freight (China-Europe Railway Express)
A perfect middle-ground between sea and air freight for shipments between China and Europe/Eurasia. Significantly faster than sea freight at a fraction of the air cost.
The “Green” Alternative | Cost & Time Efficient | Stable Schedule | Ideal for Central Asia & Europe
Trucking Freight (Domestic & Cross-Border)
For reliable and flexible domestic shipping within China and to neighboring countries (e.g., Vietnam, Russia). Offers door-to-door service and is ideal for regional distribution.
High Flexibility | Door-to-Door Capability | Ideal for Regional Logistics | Timely for Landlocked Areas
Our Shipping Costs
Shipping costs are calculated based on order volume, weight, destination, and chosen delivery method.
For a precise quote, please contact our sales team. The final shipping cost will be confirmed on your proforma invoice.
Our Global Shipping Network
We reliably ship to businesses across the world. Below are our primary service areas.
If your country is not listed, please contact us for a custom shipping quote.
Our Shipping Process (Step-by-Step)
1、Order Confirmation & Production
You approve the final sample and we begin manufacturing.
2、Quality Check & Packaging
Your order undergoes strict quality control and is prepared for shipment.
3、Shipping Quote & Invoice
We provide a detailed shipping quote for your approval.
6、Delivery
Your order arrives at its destination.
5、Customs Clearance
We provide all necessary commercial documents (Invoice, Packing List, Certificate of Origin) to assist with clearance.
4、Dispatch & Tracking Info
Once shipped, we provide you with the tracking number and documents.
Important Policies
Shipping Insurance & Liability
At Esilkord, we understand the value of your order. All shipments are fully insured by us against loss or damage during transit. This means we assume responsibility for the goods until they are delivered to the designated address on your bill of lading or air waybill.
In the rare event of damage or loss, please follow our claims process:
Notify Us Immediately: Contact us and our logistics team within 24 hours of delivery (for damage) or within 5 days of the expected delivery date (for loss).
Document the Issue: For damaged goods, please provide clear photographs of the packaging and the damaged products.
Submit Documentation: We will guide you through the process of submitting the necessary claim forms and supporting documents.
Our team will work diligently with the carrier to resolve the issue and process your claim promptly.
Customs, Duties & Import Taxes
As the international buyer and importer of record, you are solely responsible for all customs clearance procedures, import duties, taxes, and any other brokerage fees levied by your country. These charges are not included in our product or shipping quotes.
To ensure a smooth customs clearance:
Please provide an accurate and valid Importer of Record (IOR) number if required by your country.
Ensure your company is authorized to import the goods.
Be prepared to pay the relevant authorities directly for these charges upon your goods’ arrival.
Esilkord will provide all necessary commercial documents (Commercial Invoice, Packing List, and Certificate of Origin) to facilitate this process. If you have any specific documentation requirements, please inform your sales representative before shipment.
Order Cancellation & Changes
We begin processing orders quickly to ensure fast delivery. Therefore, any changes to the shipping address or cancellations must be requested within 24 hours of order placement.
Once an order has been packaged or has left our warehouse, we cannot guarantee that changes or cancellations can be accommodated. If a change is possible at this stage, additional fees may apply. Please review your order details carefully before confirming your purchase.
Incorrect Shipping Address
It is critical that you provide a complete and accurate shipping address. Esilkord is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect address, failed delivery attempts, or the recipient’s refusal to accept the package, you will be responsible for the cost of reshipment. Please double-check your shipping information during checkout.
FAQ For Shipping Information
What are the Incoterms you work with, and what do you recommend for silk shipments?
We commonly work with standard Incoterms such as EXW, FOB, CIF, DAP and DDP. For silk shipments, we often recommend FOB or DDP as it gives you, the buyer, greater control over the main shipping leg and costs once the goods are loaded at the port of origin. However, the best choice depends on your experience and preferences. Our logistics team can advise you on the most suitable and cost-effective option for your specific situation.
How do you ensure the quality and safety of our silk products during transit, especially against moisture or damage?
The integrity of your silk is our top priority. We employ specialized packaging protocols, including waterproof wrapping, and reinforced cartons to protect against moisture and physical damage. For high-value shipments, we highly recommend that you purchase insurance to avoid any loss for all of us.
How do you handle customs clearance for both the export and import countries?
We manage the export customs clearance process entirely on your behalf from China. For import customs clearance, the responsibility depends on the agreed Incoterms. In many cases (e.g., with DAP), the buyer arranges import clearance locally. However, we can provide all necessary documentation (Commercial Invoice, Packing List, Certificate of Origin) accurately prepared to ensure a smooth process for your customs broker. We also offer guidance and support for finding a reliable broker in your country.
How can I track my shipment in real-time?
Upon departure, you will receive a unique tracking number and a link to our online tracking portal. There, you can see the real-time status and location of your shipment, whether it’s by sea, air, or land. For ocean freight, you’ll receive the Bill of Lading number; for air freight, the Air Waybill number. We believe in complete transparency throughout the journey.
What factors influence the final shipping cost and transit time?
Cost is influenced by: Shipping Method (air vs. sea), Weight & Volume of the cargo, Fuel Surcharges, Destination (remote locations may cost more), and any additional services like special packaging or insurance value. Transit Time is affected by: Shipping Method (air is fastest), Port/Airport Congestion, Weather Conditions, Customs Clearance efficiency at the destination, and the chosen service level (e.g., economy vs. premium sea freight).
What happens if my shipment is delayed or there is an issue?
While we plan meticulously, delays can occur due to factors like weather or customs. Our policy is proactive communication. If we are aware of a delay, we will notify you immediately with the reason and a revised ETA. In the rare event of damage or loss, our dedicated support team will guide you through the insurance claims process swiftly and efficiently to resolve the issue. You will have a single point of contact for support.
Get In Touch – Let's Create Something Beautiful
Have questions about our silk products or need a custom quote? Our team is ready to provide you with expert guidance and seamless service. Reach out to us—we look forward to partnering with you.